Privacy Policy

Information We Collect

• Information you give us. When you fill out our estimate form, call, or text us, we collect what you provide — typically your name, phone number, email address (optional), a description of the damage or service you need, and any photos of your vehicle you choose to upload.
• Information collected automatically. Our website does not use advertising trackers, marketing pixels, or third-party analytics cookies. Our hosting provider keeps standard technical logs (such as IP address, browser type, and pages requested) to serve and secure the site.

How We Use Your Information

• To prepare and send you a free estimate
• To respond to your questions by phone, text, or email
• To schedule your repair and keep you updated on its progress
• To assist with an insurance claim when you ask us to
• To follow up after your service is complete
• To keep normal business and repair records

Photos You Upload

Photos submitted through our estimate form are used to assess damage and quote your repair. We will not publish a photo of your vehicle on our website, social media, or in any advertising without your permission. Please avoid including your license plate or any personal documents in the frame.

Text Messaging (SMS)

By giving us your phone number on our estimate form, or by texting us directly, you agree to receive text messages from Tobon's Paint & Body Shop about your request or repair — estimates, scheduling, status updates, and follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consenting to texts is not a condition of any purchase or service. We never sell or share phone numbers or opt-in data with third parties for their own marketing.

Insurance Claims

If you ask us to help with an insurance claim, we will share the repair details and estimate with your insurance company, adjuster, or parts suppliers as needed to get your vehicle fixed and your claim paid. We only do this at your direction.

Sharing of Information

We do not sell your personal information. We share it only with the service providers that help us run the shop and this website — our website host and form processor, our email delivery provider, and parts suppliers or insurers as described above — and only as needed to serve you. We may also disclose information when required by law.

Data Retention & Security

We keep estimate requests and repair records only as long as we need them for business, warranty, and legal purposes, and we take reasonable measures to protect them. No method of transmission over the internet is completely secure, so please don't send sensitive information such as Social Security numbers or full financial account numbers through the website form.

Your Choices

You can ask us to correct or delete your contact information at any time, or ask us to stop contacting you. Just call 361-887-6606 or email tobonsautoshop@yahoo.com. We may need to keep certain repair and transaction records where the law requires it.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.

Changes to This Policy

We may update this policy from time to time. The current version will always be posted on this page with the date it took effect.

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